Submit a complain

Are you unhappy or dissatisfied?

If you disagree with the services offered, you can send your complaint to SPB's Complaints Department, which can be contacted as follows:

On-line complaint form at www.spb-assurance.fr

E-mail address : reclamations@spb.eu​

Postal address :

SPB Département Réclamations

CS 90000 76095 Le Havre Cedex

SPB Complaints Department undertakes to acknowledge receipt of the complaint within 10 working days of its receipt (even if the complaint is also answered within this period) and, in any event, to answer the complaint within a maximum of 2 months of its receipt.

Are you not satisfied with the response provided to your complaint?

If the response provided does not meet your expectations, you may contact the Customer Relations Manager directly by post at the following address:

Customer Relations Manager

Europ Assistance - Customer Feedback Department

1 promenade de la Bonnette, 92633 Gennevilliers Cedex.

Has the appeal process still not met your expectations?

If the dispute remains unresolved after your request has been reviewed, you may refer the matter to the Ombudsman by post or online:

Insurance Ombudsman Service

TSA 50110

75441 Paris Cedex 09

www.mediation-assurance.org

You remain free to refer the matter to the competent court at any time.